Terms and Conditions

Welcome to Excogina! Orders from our website imply acceptance of the terms given here. Take a moment or two to go through them.

Purchases and Payments

Only the cash payment option is available as of now. Always make sure that you have the correct amount of cash ready at hand when the device comes, so that delivery will be quick and hassle-free.

Returns and Refunds

You can return a faulty hardware wallet that does not work properly. The return procedure is as follows: Refunds are issued in bank transfers, so you will need to share your bank details to process the transaction. The return is only accepted if the hardware device and all original accessories and packaging are in pristine condition.

Privacy and Data Use

We respect your privacy and process your personal data in accordance with Hong Kong's Personal Data (Privacy) Ordinance (PDPO). Information you provide for the purpose of a refund is stored securely and is used only to process orders.

Device Usage

By purchasing a hardware wallet, you agree to use it responsibly. Please follow the instructions included to use it properly.

Contact Us

For questions or concerns, please feel free to contact us at [email protected]. We will be more than happy to address any of your questions regarding your purchase or our policies.

Thanks for choosing Excogina for your digital security needs.